All our TeleTherapy sessions are run via Zoom. This is the same platform that we use for our internal video conferencing system. It can be used from most devices including PC, laptop, Ipad or a mobile device. Below are the instructions for how to set up a customer TeleTherapy session.
Book the meeting
We have automatically added a plugin to the desktop version of Outlook to help. It should be visible as below. If you cannot see this please download and install the “Zoom Plugin for Microsoft Outlook” from this page.
If you are asked to login to Zoom – follow the “getting started” instructions in this pdf document.
1) In Outlook, click on “Schedule a Meeting” at the top right of the ‘Home’ tab.
When you are talking to the customer make sure that you ask them what email address to send the zoom link to. It is best that they provide an address that can be opened on the device they intend to use. Advise the customer, where possible to select a device that can be moved during the therapy session i.e. to demonstrate the exercise the customer is currently undertaking.
Please add a copy of the booking details to the activity panel in CMS via ‘Log a call’ function. Update the subject line to Email.
The therapist and customer will both need to do the following to enter the TeleTherapy meeting
Just before entering the meeting you will be prompted to enter a display name. This name is only used to identify you in the meeting.
You are now in your TeleTherapy session
The Zoom website has many helpful articles: https://support.zoom.us/
Typical issues may include:
Video walkthroughs on getting started and more are available here: