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TeleTherapy instructions for Montrose customers

Zoom is our video conferencing system. It can be used from most devices including  PC, laptop, Ipad or mobile device to speak to a Montrose staff member via video.

This video gives a helpful quick guide to connecting to your TeleHealth Zoom session or scroll down for additional instructions.

Download our TeleTherapy customer instructions.

Getting set up for TeleTherapy

1) Open the TeleTherapy email

  • Your therapist or another Montrose staff member will email you a weblink. You will need this to start your TeleTherapy Session.

Zoom link sent to you via email:

– To start your session simply click on the meeting link (shown in red here) that you are sent by the organiser and follow the steps.

Zoom instructions

2) Ten minutes before your appointment

Using the device that you want to use for your TeleTherapy session (note where possible please use a device that can be moved during the therapy session such as an ipad or laptop)

 

Either:

Click on the zoom link you have been provided with (as shown in the image above)

Or:

Go to https://montrose.zoom.us/join and Enter the Meeting ID provided in the email and click Join (the Meeting ID will be a 9 or 10 digital number). If you are asked for a meeting password, this should be in the email invitation you have been sent. Passwords help improve the security of your meeting with Montrose.

Zoom login screen

If joining from a mobile device

If you are joining from a mobile device (Android smartphone/tablet, Apple iPhone/iPad) then it will simply prompt you to download the Zoom Cloud Meetings app from the App/Play Store.

Zoom app store

  1. It is helpful to download the Zoom app first from the App Store here.
  2. Open the Zoom mobile app.
  3. Join a meeting by tapping Join a Meeting.

Zoom join a meeting screen

4.Enter the meeting ID number and enter your name.

5. Select to connect audio and/or video and select Join.

Zoom join a meeting screen

  1. It is helpful to download the Zoom app first from the Google Play Store here.
  2. Open the Zoom mobile app.
  3. Join a meeting by tapping Join a Meeting.

Zoom instructions4.Enter the meeting ID number and enter your name.

5. Select to connect audio and/or video and select Join Meeting.

Zoom instructions

If joining from a computer

When entering a Zoom meeting for the first time from a computer you will need to download a small application file.

This process is easy to complete on all commonly used browsers. The examples below are shown using Mozilla Firefox and Google Chrome.

Mozilla Firefox

Click ‘Save File’  and follow the instruction in the orange box.

Zoom on firefox

Google Chrome

Zoom downloader image

Google Chrome should automatically download the file and point to it as shown above. Clicking on the Zoom_launcher.exe file will install Zoom, there will be a short pause before a blue progress bar appears indicating the installation.

If an ‘Application Launcher’ or ‘External Protocol Request’ box appears simply tick the ‘Remember my choice…’ option box, click ‘OK’ and then select launch application

Zoom

Zoom screenshot

3. Entering the TeleTherapy meeting

Just before entering the meeting you will be prompted to enter a display name. This name is only used to identify you in the meeting.

Zoom name

  1. Join Audio via Computer

You will then be prompted to select how you wish to join your audio. In most cases, you should select Join Computer by Audio (TIP: by ticking the “Automatically join audio by computer…” option box first, will mean you won’t get prompted again in the future)

If you are having issues with audio you can use your computer for video and your phone for audio. A phone number will have been provided in the TeleTherapy meeting invite.

Zoom

5.You are now in your TeleTherapy session

If your therapist has not yet joined the session it will say ‘Waiting on host’. You don’t need to do anything further. Once your therapist joins the session you will be able to see them via video.

Basic troubleshooting

The Zoom website has many helpful articles: https://support.zoom.us/

Typical issues may include:

My audio is not working

My Audio is Not Working on iOS or Android

My Video/Camera Isn’t Working

Using the Zoom Client and Zoom Rooms with macOS 

Helpful videos

Video walkthroughs on getting started and more are available here:

https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

Still having problems?

Please contact your local office who will be able to step you through these instructions.

Can We Help?

Talk to one of our friendly support staff on:

1800 193 362

Or visit one of our Queensland support centres

View Centre Locations