Zoom is our video conferencing system. It can be used from most devices including PC, laptop, Ipad or mobile device to speak to a Montrose staff member via video.
This video gives a helpful quick guide to connecting to your TeleHealth Zoom session or scroll down for additional instructions.
1) Open the TeleTherapy email
Zoom link sent to you via email:
– To start your session simply click on the meeting link (shown in red here) that you are sent by the organiser and follow the steps.
2) Ten minutes before your appointment
Using the device that you want to use for your TeleTherapy session (note where possible please use a device that can be moved during the therapy session such as an ipad or laptop)
Click on the zoom link you have been provided with (as shown in the image above)
Go to https://montrose.zoom.us/join and Enter the Meeting ID provided in the email and click Join (the Meeting ID will be a 9 or 10 digital number). If you are asked for a meeting password, this should be in the email invitation you have been sent. Passwords help improve the security of your meeting with Montrose.
If joining from a computer
When entering a Zoom meeting for the first time from a computer you will need to download a small application file.
This process is easy to complete on all commonly used browsers. The examples below are shown using Mozilla Firefox and Google Chrome.
Google Chrome should automatically download the file and point to it as shown above. Clicking on the Zoom_launcher.exe file will install Zoom, there will be a short pause before a blue progress bar appears indicating the installation.
If an ‘Application Launcher’ or ‘External Protocol Request’ box appears simply tick the ‘Remember my choice…’ option box, click ‘OK’ and then select launch application
You will then be prompted to select how you wish to join your audio. In most cases, you should select Join Computer by Audio (TIP: by ticking the “Automatically join audio by computer…” option box first, will mean you won’t get prompted again in the future)
If you are having issues with audio you can use your computer for video and your phone for audio. A phone number will have been provided in the TeleTherapy meeting invite.
5.You are now in your TeleTherapy session
If your therapist has not yet joined the session it will say ‘Waiting on host’. You don’t need to do anything further. Once your therapist joins the session you will be able to see them via video.
The Zoom website has many helpful articles: https://support.zoom.us/
Typical issues may include:
Video walkthroughs on getting started and more are available here:
Please contact your local office who will be able to step you through these instructions.