DONATE TODAY Support us and help children and young people with a disability across Queensland
Montrose staff member with child

New Appointment Cancellation Rules

Please note, the NDIS has announced updated cancellation rules. Effective 1 July 2019, a short notice cancellation (or no show) is now defined as when there is a failure
to provide:

  • Two clear business days’ notice for a support or service which is eight hours or less in duration and less than $1,000
  • Five clear business days’ notice, in all other cases.

Where adequate notice is not received, providers are entitled to recover 90% of the associated fee where they are unable to reschedule another customer for that appointment.

In the event of a missed appointment, we will contact you to discuss how we can work together to avoid future cancellation charges.

We want to help you keep your appointments

We will send you a reminder text message 4 days before your appointment. Just let us know if you are not already receiving these notifications.

Can We Help?

Talk to one of our friendly support staff on:

1800 193 362

Or visit one of our Queensland support centres

View Centre Locations