DONATE TODAY Support us and help children and young people with a disability across Queensland
Montrose staff member with child

New Appointment Cancellation Rules

Please note, the NDIS has announced updated cancellation rules. Effective 1 July 2019, a short notice cancellation (or no show) is now defined as when there is a failure
to provide:

  • Two clear business days’ notice for a support or service which is eight hours or less in duration and less than $1,000
  • Five clear business days’ notice, in all other cases.

Where adequate notice is not received, providers are entitled to recover 90% of the associated fee where they are unable to reschedule another customer for that appointment.

In the event of a missed appointment, we will contact you to discuss how we can work together to avoid future cancellation charges.

We want to help you keep your appointments

We will send you a reminder text message 4 days before your appointment. Just let us know if you are not already receiving these notifications.


You can access Montrose Physio, OT and Speech Pathology using TeleTherapy

Find Out More

Can We Help?

Talk to one of our friendly support staff on:

1800 193 362

Or visit one of our Queensland support centres

View Centre Locations