As an NDIS provider, Montrose follows NDIS recommendations and price guidelines. A range of new measures have recently been announced by the NDIA to help support both participants and providers through COVID-19.
We will continue to send SMS appointment reminders, so to ensure that you avoid cancellation charges please respond immediately to your first SMS reminder.
Montrose understands that customers are facing changing situations at the moment. These measures will help to support providers such as Montrose through these challenging times and ensure that we continue to deliver important services to you.
NDIS Plan Extensions
The NDIS has announced that on the day a plan is due to expire, it will automatically be extended for 365 days. If a participant wants to extend for 24 months, they can request this at the end of their plan. If people require more funds now to cover their critical needs through this time they can request an unscheduled plan review.