NDIS Pricing and Cancellations during COVID-19

As an NDIS provider, Montrose follows NDIS recommendations and price guidelines. A range of new measures have recently been announced by the NDIA to help support both participants and providers through COVID-19.

These include:

• An additional 10% COVID-19 loading for services delivered over the next 6 months
• 100% charges on cancellations (up from 90%)
• Extension of the cancellation short notice period up to 10 days. Montrose has decided on a 4 day notice period for therapy appointments and a 10 day notice period on Short Stay and group activities.

We will continue to send SMS appointment reminders, so to ensure that you avoid cancellation charges please respond immediately to your first SMS reminder.

Montrose understands that customers are facing changing situations at the moment. These measures will help to support providers such as Montrose through these challenging times and ensure that we continue to deliver important services to you.

NDIS Plan Extensions

The NDIS has announced that on the day a plan is due to expire, it will automatically be extended for 365 days. If a participant wants to extend for 24 months, they can request this at the end of their plan. If people require more funds now to cover their critical needs through this time they can request an unscheduled plan review.