photo - two children on a swing

Committed to supporting you during COVID!

We are here to support you and still keen to see you in-person for your Montrose appointments. This page summarises what we are doing to keep you and your family safe when you visit. We also send regular emails to customers to keep you up to date.

Before your next appointment, please take a moment to read the summary below of our safety procedures – these are designed to help make your appointments at Montrose as safe and successful as possible.

We have aimed to plan for any potential future developments to allow us to continue offering services but with additional safety measures as required. We will also continue to offer TeleTherapy to customers who do not feel able to come to a Montrose Centre or who need to self-isolate.

Thank you to our customers, referrers and staff for your ongoing support and for helping us to continue to deliver therapy to you during this time. Please contact us on 1800 193 362 if you have any questions.

Information about COVID-19 vaccinations is available here.

calendar iconDay before your appointment

If you are not feeling 100% or have been in contact with someone confirmed to have COVID-19 please let us know so we can reschedule your appointment or  set up a TeleTherapy session.

Please be sure to let us know before attending any Montrose Centre if any of the following apply:

1) Your child or anyone in your household is unwell with any of the reported symptoms of COVID-19 including:

  • Fever
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Fatigue
  • Change/loss of smell

2) Your child or anyone visiting the centre has been asked to isolate, has been to a COVID hotspot in the last 14 days or is awaiting a COVID test result. Please check the  Queensland Government COVID contact tracing page.

Please note: Montrose Team members are taking the same precautions – if your therapist has to isolate, we will try to keep your appointment via TeleTherapy or contact you directly to re-schedule. Thank you for your understanding if this is required.

mask iconUse of masks

Note – this measure will be applied according to current Queensland Health guidance.

  • Our therapists may wear a surgical mask and protective eye wear in some circumstances particularly for sessions that involve close contact of 1.5 m or less. In these cases, clients over 12 years will be encouraged to wear a mask if possible. Children 12 years or under are not required to wear a mask.
  • If a parent or carer will be within close contact with staff they are also encouraged to wear a mask.

people iconLimited number of people in rooms

To keep within social distancing requirements we can only accommodate a therapist, child and parent in a room. If you usually attend with siblings please make other arrangements for their childcare during your appointment.

Where this is not possible please let us know as soon you can and we will try to identify a separate waiting area where they can stay during the session. Please note this will not be supervised and will be dependent on available space.

Our support workers are assisting clients participating in our Lifestyle and Leisure Programs and Short Stay Accommodation to maintain physical distancing in these social settings.

door iconArrival

In an effort to reduce the number of people in our centres we may not have our usual staff at front reception or in back office. When you arrive, please use the hand sanitiser provided and take a seat in our reception area. All toys have been removed from our waiting areas, however you are welcome to bring your own toys/devices for entertainment while waiting.

Your therapist will come and collect you when it is time to begin. To help us minimise the number of people in our waiting areas, where possible please arrive close to the time of your appointment.

temperature iconHealth screen on arrival

To keep everyone safe our staff will complete a health screening questionnaire with you before you start your session. If there are indications you are not well in this screening process, you will be asked to postpone to your next appointment and normal cancellation charges will apply.

Please contact us before your session if you are unwell to make use of the alternate services to avoid disappointment.

The health screening is based on the advice of healthcare authorities.  Personal protective equipment may also be used according to these guidelines.

Temperature testing is included in our health screening assessment on arrival. This will include Service Centre, clinic and home appointments as well as those attending our Lifestyle and Leisure sessions and Short Stay Accommodation.

Our staff are also being temperature checked on arrival to work. If a client or staff member has a temperature of 38 degrees or more, they will be asked not to attend Montrose facilities, and to seek medical advice.

sandwich iconFood

We are currently asking families not to bring food into the centre unless it has been agreed with your therapist for a specific therapy session. This includes our Lifestyle and Leisure programs as well.

bottle iconCleaning

We are committed to ensuring good hygiene in our centres. Before you enter the therapy room, your therapist will have cleaned all contact surface areas and equipment. All centres are also regularly cleaned in line with health guidelines.

TeleTherapy at Montrose

If you haven’t yet tried our TeleTherapy service watch this video to hear other clients talk about their great experience and what TeleTherapy at Montrose looks like.

TeleTherapy is evidence-based and can be used for all therapies, which means that we can now offer alternative access to therapy support when you cannot make it into our Service Centre. We are asking people who aren’t feeling well to use this service so we can ensure good hygiene in our centres. You can also use TeleTherapy for convenience as you need.


You can access Montrose Physio, OT and Speech Pathology using TeleTherapy

Find Out More

Can We Help?

Talk to one of our friendly support staff on:

1800 193 362

Or visit one of our Queensland support centres

View Centre Locations