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COVID-19 Update: Steps we are taking

Thank you for your cooperation and support so far as we respond to the COVID-19 outbreak. As you know, the safety and wellbeing of Montrose customers is always our top priority. Montrose is continuing to put in place strategies to exercise good hygiene and mitigate the risk of spreading infection in our centres. It is important that we continue to work together to help protect those in our community who are more vulnerable to illness.

This information is to update you on the steps we are taking and how you can help.

Please let us know if you have any questions or concerns at this time and we will continue to update you over the coming weeks via email, our Facebook page and at your therapy appointments.

Flexible Therapy Options

Currently, Montrose services (excluding Respiratory and Aquatic Physiotherapy) are continuing as normal so please do continue to attend your therapy appointments unless you have reason to self-isolate or suspect you may have been exposed to Coronavirus.

Giving you options to limit human contact

Some of our customers may prefer to limit time spent in common waiting areas. Should you wish you can remain in your vehicles when you arrive at our centre for a therapy appointment, all you need to do is call the Centre to confirm your arrival. We will then call you when your therapist is ready to see you in their therapy room.


Where customers either need to self-isolate or prefer to follow social distancing practices, we now have TeleTherapy as an option for customers.  Please contact your local service centre or therapist to discuss the possibility of TeleTherapy for ensuring that you or your child continue to achieve their goals.

Phone Consultations

If you don’t have access to internet, there may be some instances where a phone consult may be useful for checking in on progress, and getting advice for next steps for your or your child’s therapy.

Home Programs

It is likely that over the next six months some customers may have times where they need to self-isolate. Home Programs may also be a way for customers to continue therapeutic activities during this period.

Revisiting our L&L programs

We are currently revisiting our L&L programs to focus more on centre-based and park activities and avoid crowded public spaces. We are also looking at including some online options. More information will be available soon.

Changes to Respiratory and Aquatic Physiotherapy Intervention:

Due to the increased risk of cross infection at this time, Montrose Physiotherapists will no longer be able to provide Respiratory Intervention.  Customers who are unwell and require this level of support should seek advice from their GP or local hospital.

The wet environment and close proximity required to undertake aquatic physiotherapy is not considered an acceptable risk at this time, and we are therefore suspending these services.  We will notify customers when we resume this service.  In the interim, land-based programs may be a suitable alternative easily implemented with your physiotherapist.

Here is what we are doing in our Service Centres

Increased cleaning of our premises and resources

Cleaning has always been a priority at Montrose however in light of current situation we have increased the frequency of disinfection and cleaning at our centres. Our cleaners have been issued with updated protocols for healthcare providers that prioritise human contact areas – benches, handles, toilets and waiting areas. Montrose staff are now regularly disinfecting common areas. Resources and toys are also being regularly disinfected.

Implementing sick bay spaces

In the current environment it is even more important that people displaying influenza-like symptoms do not attend Montrose services. Please be aware that anyone who turns up to group programs unwell, will not be able to participate with the group, and will be quarantined in a separate sick bay area until their carer can collect them.

Customers who arrive unwell to therapy sessions will be asked to return home and the appointment time spent on alternate customer support activities, such as report writing, development of homework activities.  This work will be billed as per the appointment time.

Promoting and practicing good hygiene

Montrose is advocating for customers and staff to practice good hygiene including thorough handwashing. You will see the following around all our centres and clinics:

  • Posters promoting good handwashing techniques
  • Provision of hand sanitiser and soap at all centres
  • Customers are being asked to wash their hands before coming into our therapy, L&L groups, and short-stay rooms
  • All Montrose staff are using hand sanitiser between customer interactions
  • SMS communications are being sent to remind customers that they need to be well to attend Montrose services.

Cleaning supplies are also being provided in all Montrose vehicles and for community visits.

Reminding customers and staff to self-quarantine after travel

Montrose staff and customers are being reminded to self-quarantine for 14 days after all international travel. We are actively monitoring and discouraging non-essential staff travel.

What if my child is anxious or struggling with COVID-19 changes

The World Health Organisation has provided this resource to help parents discuss COVID-19 with their children. Your Montrose therapist can also help children and families to manage anxieties or learn good hygiene practices. If you would like support, please speak to your therapist. You can also use these resources to discuss coronavirus with your child:

Flipbook (webpage)

Storybook (pdf)

How you can help prevent the spread of Coronavirus and flu?

It is important that during this time we all work together to help protect those more vulnerable to serious illness. You can do this by:

  • Following good hygiene steps
  • Staying home if you are unwell with cold or flu symptoms.  Where coronavirus is suspected current guidance states that you should isolate for 14 days.
  • As per Australian Government advice self-isolate for 14 days if you have travelled internationally. Travel advice is being regularly updated. For up to date information, check the Australian Government Department of Health website here.

Thank you for following this advice and helping keep our customers and staff safe. 


You can access Montrose Physio, OT and Speech Pathology using TeleTherapy

Find Out More

Can We Help?

Talk to one of our friendly support staff on:

1800 193 362

Or visit one of our Queensland support centres

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