NDIS Quality and Safeguards Commission

For information about giving feedback or making a complaint directly to Montrose, please see this page.

The NDIS Quality and Safeguards Commission is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.

The Commission registers and regulates NDIS providers to provide national consistency, promote safety and quality and respond to concerns and complaints about NDIS supports and services.

Information for participants about making a complaint

If you feel unsafe or unhappy with your NDIS services, you have the right to complain.

It’s OK to complain. Speaking up can help improve services for you and others.

If you have a concern, try talking to your provider first. You can ask someone you trust, or an independent advocate, to help you.

If you don’t want to talk to your provider, or you are unhappy with their response, contact the NDIS Commission.

The NDIS Commission will try to help you to resolve your concerns.

The NDIS Commission will work with you, providers and workers, to improve the quality and safety of NDIS supports – for you and other participants.

If you’re not sure who to contact, the NDIS Commission will help you contact the right organisation.

To make a complaint or to find out more about your options, call the NDIS Commission on 1800 035 544 or visit the website www.ndiscommission.gov.au

For information for participants involved in a serious incident, or where the unauthorised use of a restrictive practice has occurred, please see this page.

Factsheets (including accessible versions available here:

An easy read summary of the information on this page is available here.