For information about giving feedback or making a complaint directly to Montrose, please see this page.
The NDIS Quality and Safeguards Commission is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.
The Commission registers and regulates NDIS providers to provide national consistency, promote safety and quality and respond to concerns and complaints about NDIS supports and services.
Information for participants about making a complaint
To make a complaint or to find out more about your options, call the NDIS Commission on 1800 035 544 or visit the website www.ndiscommission.gov.au
For information for participants involved in a serious incident, or where the unauthorised use of a restrictive practice has occurred, please see this page.
Factsheets (including accessible versions available here:
An easy read summary of the information on this page is available here.