Managing your bookings
SMS reminders
To help you remember your appointments, we will send you two reminder text messages 4 days and 24 hours before your appointment. Just let us know if you are not already receiving these notifications and please ensure we have your up-to-date mobile number.
Cancellation
We understand that life gets busy and it can be tricky to balance medical appointments and other commitments. If you need to cancel an appointment, you can reply to the first text reminder message, call either your local office or our 1800 193 362 head office number. Please ensure you provide adequate notice to avoid cancellation charges.
NDIS cancellation rules
To avoid cancellation charges please provide:
- Two clear business days’ notice for a support or service which is eight hours or less in duration and less than $1,000
- Five clear business days’ notice in all other cases.
Where adequate notice is not received, Montrose will recover 90% of the associated fee where we are unable to reschedule
another customer for that appointment. In the event of a missed appointment, we will contact you to discuss how we can work together to avoid future cancellation charges.
