We would love to hear from you if you have had a great experience with Montrose, or if you have a suggestion that you think might help us to improve our services or supports.
If you are not happy with something we have or haven’t done, please give us the opportunity to put things right. When you provide your feedback we are able learn about what we need to do to make things better. It also helps us to continuously improve our services to all our clients.
We aim to deal with every complaint respectfully, effectively and in a timely manner, and everything you say to us is confidential. Once you have provided your feedback, we will let you know that we have received this in writing within 3 business days. Our goal is to review and resolve all complaints within a one-month timeframe.
if you would prefer to contact someone else external to Montrose you can do the following:
Contact the NDIS Quality & Safeguards Commission if you are an NDIS participant
Phone: 1800 035 544
or complete a complaint form here.
The Office of the Health Ombudsman (for NDIS & non-NDIS participants)
Phone: 133 646
or complete a complaint form here.
If you need help or advice about making a complaint to another organisation, Montrose staff can help you to do this.
Staff | Privacy | Terms of Use | Whistleblower Policy | © 2023 Montrose Therapy & Respite Services | ABN: 59 009 661 705
Montrose acknowledges the Traditional Custodians on whose lands we live, work and learn.
We pay our respect to elders past, present and emerging.
