1800 193 362
Montrose will be known as Northcott from 1 January 2024
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We welcome your feedback

We would love to hear from you if you have had a great experience with Montrose, or if you have a suggestion that you think might help us to improve our services or supports.

If you are not happy with something we have or haven’t done, please give us the opportunity to put things right. When you provide your feedback we are able learn about what we need to do to make things better. It also helps us to continuously improve our services to all our clients.

We have a positive complaints culture

We aim to deal with every complaint respectfully, effectively and in a timely manner, and everything you say to us is confidential. Once you have provided your feedback, we will let you know that we have received this in writing within 3 business days. Our goal is to review and resolve all complaints within a one-month timeframe.

How do I make a complaint or provide feedback?

You can:

  • Phone us: 1800 193 362 or 0438 504 167
  • Email us: feedback@montrose.org.au
  • Talk to a Montrose staff member in one of our service centres or facilities – we understand that sometimes you just want to talk through an issue with someone that you know at Montrose – we can help you to do this as well.
  • Write to us:
    Complaints Officer,
    Montrose Therapy & Respite Services,
    PO Box 3075,
    Darra, QLD, 4076


if you would prefer to contact someone else external to Montrose you can do the following:

Contact the NDIS Quality & Safeguards Commission if you are an NDIS participant
Phone: 1800 035 544

or complete a complaint form here.

The Office of the Health Ombudsman (for NDIS & non-NDIS participants)
Phone: 133 646

or complete a complaint form here.

If you need help or advice about making a complaint to another organisation, Montrose staff can help you to do this.