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Montrose is committed to a positive complaints culture and making things better for our clients. Please visit this page to learn more about providing feedback or making a complaint.
Montrose has an Incident Management Policy and Procedure, which complies with the NDIS Practice Standards. We are committed to informing our clients and their families and/or support persons involved in any incident at every step, where relevant, in the process. We will provide a written summary for our families regarding the outcome when requested. If the incident is critical or serious and requires a report to the NDIS Commission, Montrose will report that incident within a 24 hour period as required by legislation. For more information please see our post here.
The NDIS Quality and Safeguards Commission is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The Commission registers and regulates NDIS providers to provide national consistency, promote safety and quality and respond to concerns and complaints about NDIS supports and services. For more information, please see our post here.
If you have any serious concerns that you wish to raise with or about Montrose that you would like to be treated in confidence, then please complete the form above or send an email to let us know your concerns. To find out how we treat such issues, please read our Whistleblower Policy (pdf).
Our purpose has always been to provide people with disabilities with the best services possible. This will help us achieve that goal.
In the near future, when you visit Montrose.org.au, you'll be directed to our new website at Northcott.com.au.
You're bound to notice some changes… to our offices, our phone number, and even our uniforms and the way we work with you to achieve your goals.
Your therapist and services, our locations and the cost of your services will NOT change.